We sell various products and we take the quality of them very seriously. If you are not satisfied with your purchase, you may request a full refund of the purchase price within 14 days of receiving your order. Unwanted items returned must be in a new and unused condition and are the responsibility of the customer until they are received by Head Hunters Smoke Shop. The customer is required to return the product and must pay for the return shipping. If the item is faulty or damaged proof of damaged items is required within 48 hours before the refund is approved and pending on item maybe/may not be directed to the manufacturer. If you have any questions please contact us at headhunterssmokeshop.com email firstname.lastname@example.org with any questions or call us at (806) 239-1810.